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FAQ
Shipping & Returns
What are your shipping dispatch times?
- New Zealand:
Unframed prints: Shipped within 6 days.
Framed prints: Shipped within 10 days.
Limited Editions: 10-14 days. - Australia:
Unframed prints: Shipped within 6 days
Framed Prints: Shipped with 12 days.
Limited Editions: 10-14 days. - International:
Unframed prints: Shipped within 6 days
(Delivery might take 2-4 weeks)
Heads up: Allow couple of extra days for delivery.
During busy seasons especially in the lead up to Christmas there can be additional wait times.
All orders are shipped using couriers and are tracked with signature required.
Do you ship internationally?
Sure do. Both framed and unframed prints are available for NZ and AUS.
Unframed prints are available to be shipped to all other countries.
What are the shipping costs?
Shipping is FREE for NZ and AUS!
For other international prints pricing is calculated at checkout
What is your return policy?
If there’s a problem, reach out and we’ll do our best to help but because our prints are made to order, we don’t accept change of mind returns.
If your art arrives damaged, contact us within 7 days with photos and we’ll replace or refund it.
Quality & Materials
What’s the difference between Limited Edition and Standard prints?
| Limited Edition | Standard | |
|---|---|---|
| Paper | Thick cotton rag HQ 100% archival material – rich texture, museum-quality, built to last decades | Enhanced matte paper – crisp colours, sharp details, great value |
| Framing | Comes with a professional acid-free bevel-cut matte border | Mounted directly onto glass (no physical matte border but white border in design) |
| Glass | AR70 anti-reflective glass – reduces glare to <1%, crystal-clear viewing, 70% UV protection | Standard clear 2mm glass – works well for most spaces, just avoid direct sunlight |
Heads up: Our Australian orders high quality optically clear acrylic with UV protection for both editons.
What are your frames like?
Our frames are made from solid, sustainable timber. Modern and sleek at 20mm wide and 30mm deep (20mm for A0). Every frame comes ready to hang with D-rings and cords pre-installed, plus nails and instructions to make life easy.
Do you have other framing options?
Yep! Apart from our standard options, we’ve got 20+ styles available. Just reach out and we’ll hook you up.
What sizes are available ?
| SIZE | UNFRAMED | FRAMED | PERFECT FOR |
|---|---|---|---|
| A4 | 210 x 297 mm | 240 x 330 mm | Small but mighty |
| A3 | 297 x 420 mm | 330 x 450 mm | For when A4 just won’t do |
| A2 | 420 x 594 mm | 450 x 625 mm | The Goldilocks size |
| A1 | 594 x 841 mm | 635 x 880 mm | Go big or go home, right? |
| A0 | 841 x 1189 mm | 895 x 1240 mm | For those who like to make a statement |
Tips & Tricks
Pick the right size
Big wall? Go big. Tiny nook? A smaller print might be all you need. When in doubt, oversized always makes a statement.
Pair it up
Two or three pieces side by side = instant gallery feel. Perfect for hallways, bedrooms, or above the couch.
Controlled chaos
Mix sizes, colours and subjects. Try keeping the spacing consistent so it looks intentional, not messy. Contrast = character.
Hang it smart
For a polished look, hang your art at eye level and keep those lines straight. Want a more relaxed vibe? Offset the heights and mix things up, no spirit level required. Map it out with masking tape first to get a feel for it.